CRISIS
MANAGEMENT
CRISIS
MANAGEMENT
In crisis, actions resemble shredding papers—swift, focused, and urgent. Your brand, your credibility, and your entire reputation are on the line. When you’ve got reporters clamoring at your door, On The Marc Media can help you or your business with expert crisis response. And we’re here to help you prepare proactively long before the next crisis strikes.
Anticipate future crises and tackle them before they happen.
Establish a detailed strategy for before, during and after a crisis.
Evaluate structures and strategies create a brand that will survive.
Implement your detailed crisis plan with an organized team of experts.
Adjust marketing and advertising build revenue and rally support.
Who do you need to get on-board during a crisis?
1. University Coach Social Media Scandal
Crisis: University staff member’s reputation was targeted for destruction following a student’s controversial social media post. The dispute quickly escalated to online threats directed toward the staff member and his family.
Strategy: On The Marc Media launched a multi-prong strategy–crafting a statement and leveraging university newspapers to take the story into our own hands. We developed a social media strategy to disarm online attackers.
Result: Within a matter of days, we resolved the social media skirmish, kept his reputation intact, and averted threats.
2. DC School Accused of Student Abuse
Crisis: Prominent DC school under fire due to false claims of abusive student/teacher relationships.
Strategy: On The Marc Media uses media connections to reshape the story in a better light.
Result: Protects the school’s reputation through accurate media coverage.
3. Business Faces Health Inspection Nightmare
Crisis: Business faces potential closure when an overzealous health inspection report is leaked to the media.
Strategy: On The Marc Media quietly connects with all parties to initiate productive conversations and lower the temperature.
Result: Story dies a quiet death.
You’ll also benefit from reviewing our past blog posts on crisis communications:
MARC SILVERSTEIN
Email:marc@onthemarcmedia.com
KATHY FOWLER
Email:kathleen@onthemarcmedia.com
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